A passenger flying with Air India alleged that her mother encountered seat problems during a long-haul flight from Delhi to Washington DC. Vitasta, the passenger, accused the airline of reallocating her mother’s business class seat to another passenger. Describing the incident as “absolutely ridiculous behavior,” she criticized Air India for its apparent disregard for customers’ concerns.
. @airindia how dare you give my mom’s business class seat to someone else on a long haul flight from Delhi to Washington DC? First telling her the seat doesn’t recline, then saying the seat is for the crew and then she finds someone else sitting there as she is sent to economy?
— 𝙑𝙞𝙩𝙖𝙨𝙩𝙖 (@baavri) March 26, 2024
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